CANCELLATIONS AND RESCHEDULING
Please allow a minimum of two business days’ notice to cancel or reschedule most Spa appointments. For selected longer appointments (Coolsculpting, Fraxel, InstaLift, Microblading, miraDry, Sculptra, and Ultherapy) we require four business days’ notice and a deposit (outlined below).
Cancellations made with less than the required notice of two business days will incur 100% of the cost of the scheduled service, or $75, whichever is less. Cancellations made with less than the required notice of four business days for selected longer appointments will incur 100% of the $400 or $500 deposit.
Repeated late cancellations or not showing for the appointment will require a non-refundable deposit for service.
We attempt to remind clients of appointments, by text message or phone, three to four days in advance.
The following procedures require deposits due to longer appointment durations:
$75 Deposit: Morpheus8 and Consultation with treatment planned on the same day (i.e. IPL+)
$400 Deposit: Coolsculpting
$500 Deposit: Fraxel, InstaLift, Microblading, miraDry, Sculptra, and Ultherapy
All pre-payments, deposits, and any other credits (except gift cards) on client accounts have a one year expiration from the date of purchase. Clients are encouraged to use their balances or request a refund within one year. After one year, the deposit, credit or pre-payment is forfeited.
LASER HAIR REMOVAL APPOINTMENTS
Clients receiving laser hair removal must shave the area(s) to be treated 24 – 48 hours prior. If not, there will be a $15 shaving fee.
Products for return must be within 30 days of purchase and:
Unopened and/or faulty.
If opened, minimally used and caused irritation. If a product causes sensitivity or irritation, please try using every other day or contact us to speak with a skin expert.
Purchases made greater than 30 days ago may receive a credit or exchange if the product is unopened or faulty.
Products paid for in cash, check, or CareCredit will be refunded in the form of “Spa credit” at Signature.
Gift cards are non-refundable and have a five year expiration from the date of purchase.
Tipping for exceptional service is at your discretion. A tip is never expected. Physicians and nurses are not tipped.
Your support is greatly appreciated. Thank you for allowing us to care for you!
New clients are scheduled to arrive 10 minutes prior to their appointment. Initial paperwork may be completed on our website or in our office. We ask for a credit card at the time of scheduling, please. Your credit card will be charged if we are not given 48 business hours’ notice of any changes to or cancellation of your appointment.
HOW WE ARE KEEPING OUR CLIENTS AND TEAM SAFE
Clients will be asked to answer the following questions upon arrival:
Masks optional indoors.
If you are experiencing any signs up illness we ask that you please wear a mask.
Our staff members are all fully vaccinated against COVID-19.
To reduce risk in our community and practice during the pandemic, Albemarle Dermatology Associates & Signature Medical Spa ask the following:
Reschedule your appointment if you are awaiting a COVID-19 test result
Reschedule your appointment if you have any symptoms of illness
Reschedule your appointment if you are in the first 2 weeks of recovery from COVID-19
Reschedule your appointment if you have had a known exposure to an individual who has tested positive for COVID-19
Receive a vaccination as soon as possible
VACCINE SAFETY FOR DERMAL FILLER PATIENTS
1. In the Moderna vaccine trial there were a total of three reactions possibly related to dermal fillers out of 15,184 recipients. There has always been the possibility of inflammatory reactions after dermal fillers even without the COVID vaccine. There does not seem to be a higher incidence of inflammatory reactions after fillers in the Moderna vaccine trial as compared with long-term safety data from years of injectable fillers in individuals who have not received the COVID vaccine.
2. All three inflammatory reactions seen after the Moderna vaccine resolved completely.
3. Dermal fillers should be administered in a dermatology or plastic surgery office by experts in injection procedures. We are able to treat any potential complications.