Cancellations And Rescheduling
Please provide the following notice to our office, by phone or email, for cancellations or rescheduling:
- Give at least two business days' notice for any changes to your appointment to avoid a fee.
- Give at least four business days’ notice to cancel or reschedule without a fee for the following longer appointments: Coolsculpting, Fraxel, InstaLift, miraDry, Sculptra, and Ultherapy.
- Cancellations or rescheduling made with less than two business days' notice for general appointments will result in a fee equal to 100% of the scheduled service cost, or $75 per appointment, whichever is less.
- Cancellations made with less than four business days' notice for the longer appointments mentioned above will result in the forfeiture of the applicable deposit ($75 or $400, outlined below).
- Missing your scheduled appointment without sufficient notice ("no-show") or repeated instances of late cancellations or rescheduling will necessitate a non-refundable deposit for all future service bookings.
Deposit Requirements for Selected, Longer Procedures
The following procedures require deposits due to longer appointment durations:
- $75 Deposit: Morpheus8 and Consultation with treatment planned on the same day (e.g., IPL+)
- $400 Deposit: Coolsculpting, Fraxel, InstaLift, miraDry, Sculptra, and Ultherapy
All pre-payments, deposits, and any other credits (except gift cards) on client accounts have a one year expiration from the date of purchase. Clients are encouraged to use their balances or request a refund within one year. After one year, the deposit, credit or pre-payment is forfeited.
Expiration of Pre-payments, Gift Cards, Deposits, and Credits
Pre-payments, deposits, and other credits (excluding gift cards) held on client accounts have a one-year expiration date.
We encourage you to utilize your balances or request a refund within this timeframe. After one year, any remaining deposit, credit, or pre-payment will be forfeited.
Gift cards are non-refundable and are valid for five years from the date of purchase.
Laser Hair Removal Appointments
Clients receiving laser hair removal must shave the area(s) to be treated 24 – 48 hours prior. If not, there will be a $15 shaving fee.
Product Return Policy
We want you to be completely satisfied with your product purchases. Returns are accepted under the following conditions:
- Products must be returned within 30 days of the original purchase date.
- To be eligible for a refund, products must be unopened or faulty.
- If a product has been opened and used, a return may be considered for a minimally used product that has caused irritation. If you experience sensitivity or irritation, we recommend trying the product every other day or contacting us to speak with one of our skin experts for guidance.
- Return of products purchased with cash, check, or CareCredit will be issued in-store credit at Signature.
Gift Cards
Gift cards are non-refundable and have a five year expiration from the date of purchase.
Tipping Policy
Gratuities for exceptional service are entirely at your discretion and never expected. Physicians and nurses are not tipped.
New Clients
Welcome! We kindly ask that you arrive 10 minutes before your first appointment. This allows ample time for you to complete our initial paperwork, which can also be found on our website.
To secure your initial appointment, we will request a credit card at the time of scheduling. Your card will only be charged if we receive less than 48 business hours' notice for any changes or cancellation of your appointment.
Rewards
Clients earn loyalty reward points on all purchases at the Spa. Points accumulate automatically and never expire. Clients can use points for 10% off a service or up to 100% off the cost of a product. We also encourage the use of Alle Rewards and more.
Financing
We offer 6 month, no-interest financing through CareCredit. Selected services have a 1-year no-interest option through Cherry.
Thank you for your understanding and cooperation. We appreciate the opportunity to provide you with our services!
