Please allow a minimum of 48 hours’ notice to cancel or reschedule most Spa appointments. For eyebrow shaping and selected other 10-20 minute aesthetician’s appointments, we can reschedule with just 24 hours’ notice, if needed. For selected longer appointments, we require a deposit and four days’ notice (outlined below).
We attempt to remind clients of appointments, by phone, three to four days in advance.
Cancellations made with less than the required notice (exceptions as stated above and below), will incur 100% of the cost of the scheduled service, or $75, whichever is less.
If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available. Repeated late cancellations or not showing for the appointment will require a non-refundable pre-payment for the service.
We require a $75 refundable deposit for most appointments which exceed an hour in length. These services include cosmetic consultations followed by fillers in the same day, HydraFacial appointments that exceed one hour, laser hair removal services that exceed one hour, Morpheus 8, waxing or facial services that exceed one hour. The deposit is applied to the service cost. One hour Signature Facials and Spa Facials ($140) do not require a deposit.
To receive a refund of your $75 deposit, or apply it to a future treatment, please call or email with a minimum of two business days’ notice to make changes or cancel the appointment. The fee for missing an appointment or canceling the appointment with less than two business days’ notice is $75 or 100% of the service charge, whichever is less.
These services require a $500 refundable deposit, as they require significant time commitments: Coolsculpting, Fraxel, Hair Regeneration, Silhouette InstaLift, Microblading, Sculptra, and Ultherapy. The deposit is applied to the service cost.
To receive a refund of your $500 deposit, or apply it to a future treatment, please call or email with a minimum of four business days’ notice to make changes or cancel the appointment. The fee for missing one of these lengthy appointments or canceling the appointment with less than four business days’ notice is $500.
The policies will be reviewed with clients when a deposit is taken.
Thank you in advance for supporting our updated policies.
LASER HAIR REMOVAL APPOINTMENTS
Clients receiving laser hair removal must shave the area(s) to be treated 24 – 48 hours prior. If not, there will be a $15 shaving fee.
Request a comprehensive Cosmetic Consultation with one of our dermatologists or Head Nurse to discuss your needs and desires for a customized treatment plan. Appropriate options for your timeline, resources and skin will be presented, including lasers and injectables. The $75 fee will be applied to your treatment within two months of the consultation.
Alternatively, for aestheticians' solutions such as advanced chemical peels and home care products, we offer a $50 Skin Analysis. During this 30 minute session, the aesthetician will provide a full evaluation and create a skin care plan. Consultation fees are applied toward your treatment within two months.
FREE consultations are provided for all neuromodulators (Botox and Dysport,) body contouring, and hair removal.
Consultations with a treatment planned for the same day require a $75 deposit and a minimum of two days’ notice to make changes or cancel without a $75 fee.
Purchases, with the exception of makeup, may be returned within 30 days.
Makeup is non-refundable.
Products for return must be:
Unopened and/or faulty
If opened, minimally used and caused irritation
Purchases made greater than 30 days ago may receive a credit or exchange if the product is unopened or faulty.
Products paid for in cash, Check, or CareCredit WILL be refunded in the form of "spa" credit.
ONLINE GIFT CARDS
Gift cards purchased online via our website are non-refundable.
We accept cash, credit/debit cards, gift cards, CareCredit, and Apple Pay. We do not accept checks.